30-Day Return Policy

At Kiago, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, manuals, and any promotional items that came with the product.
• Be accompanied by proof of purchase (order number or receipt).

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable digital products
• Personalized or custom-made items
• Items marked as Final Sale
• Products that have been used, damaged by the customer, or returned without original packaging (unless defective)

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was sent.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or you received the wrong product. If you need an exchange, please contact us before returning the item.

How to Start a Return

To request a return, please contact our customer support team with:

• Your order number
• The reason for your return
• Photos (if the item is damaged or defective)

Our team will provide you with return instructions and the appropriate return address.

Contact Us

If you have any questions about our Return Policy, please contact us:

Email: Kiagoshopify@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Local Time)

By placing an order with Kiago, you acknowledge that you have read and agree to this Return Policy.